Think more than just advertising when you’re planning a multicultural marketing campaign, writes Brenda Leung, IDENTITY’s Insights Manager.
Below The Line (BTL) activities should be part of an integrated communication strategy, complementing Above The Line (ATL) components whilst being relevant and specific to the multicultural communities drivers. While ATL advertising is important in creating general awareness, a strategic non-media/public relations approach is critical to build credibility, understanding and engagement through positive environment and stakeholder participation.
An effective BTL campaign should be able to create a pull by identifying core drivers to create interest and drive urgency amongst the target audiences, encouraging action amongst the communities.
Why do BTL activities work well for CALD (culturally and linguistically diverse) audiences?
When we understand the characteristics of CALD values, we will see the opportunities.
Diwali, Federation Square Melbourne. Image credit Indian Link
Collectivism is a predominant basic cultural element amongst many CALD communities. They value the importance of cohesion within social groups. Goals are more possibly achieved through collaborative efforts through participation from a group of people rather than individual. Understanding this mindset of “partnership” and “companionship” amongst CALD communities, group activities that involves group participation can be more effective.
Family orientated and communal group of people, especially the Asian and Middle East communities, tend to settle in suburbs that are highly populated with the people from their community, forming segregated communities. This provides location advantages in implementing local area engagement such as community/cultural events which are always taken as a chance to socialise with someone who shares the same cultural backgrounds.
Tapping into these local events is a key tactic to engage within the comforts of their environment. Taking ‘stall’ and sponsorship options at these festivals enables more effective engagement across a higher number of CALD community attendants. Some festivals attract over 100,000 people.
The presence at these local community/cultural events can be used to not only provide an official ‘information source’ of brands at grass root level, but also build awareness on ground and further drive responsiveness by engaging the target audience.
Credit: Where Australia’s immigrants were born, SBS
Other support tactics include multilingual letter box drop in local areas with large population size of target communities. CALD grocery stores also play a major role in information dissemination to large numbers of people. These stores frequently have bulletin boards where bi-lingual posters for local community residents are posted. Bi-lingual flyers are made available at the check-out counters for store visitors to pick up, or to be put in the shopping bags.
Community/Religious leaders and professionals are highly regarded by the CALD communities, who initiate engagement with new schemes, products and services, playing an important role during their process of decision making.
Influencer engagement can be done by identifying the key spokespeople from the community and engaging them to support key messages, providing a solid basis in building the credibility. Their presence at interviews and local events can provide the local and in-community face of the campaign to engage with the public.
The CALD audience are closely-knit groups of people, in conjunction with the ease and comfort factor in dealing with people within their network. Members in personal, community, religious or social groups are regarded as one of the most reliable sources of information. We want to get the target communities to engage with the campaign through creating greater understanding and awareness, subsequently it helps create a multiplier effect through word of mouth with friends and family.
There is visible dependency on own community media as a core information tool amongst the CALD communities, which should be leveraged. This kind of media outreach activities, such as media release and live reads, can significantly impact the success of changes in awareness and attitudes as the ethnic media are credible and trusted information sources.
CALD communities are passionate, and non-advertising tactics can facilitate an emotional connection with your campaign.
Justified criticism about the lack of diversity is good. We think providing positive solutions is better.
Rightly, the lack of diversity in the Australian media and advertising industry have been pointed out by organisations and individuals; not enough diversity on our screens, in our TV commercials and in the staff that creative and media agencies hire. For decades, multicultural marketing agencies have highlighted the benefits of multicultural marketing. The industry has long argued that advertisers should invest more advertising budget to multicultural or “ethnic” marketing.
L-R: Wei Ng (IDENTITY Communications), Mark Ella (NITV), Danny Bass (IPG Mediabrands), Glenn Hamilton (NITV), Thang Ngo (IDENTITY Communications).
IDENTITY Communications are hugely proud to lead an IPG Mediabrands-wide initiative aimed at increasing investment in Indigenous media as well as improving employment opportunities Indigenous Australians. The NITV and IPG Mediabrands partnership announced this week is a first in Australia. The partnership is supported and sponsored by Danny Bass, IPG Mediabrands CEO.
We’re hugely proud to play a role that takes the debate beyond debate and criticism, to providing one solution to this complex issue. Details of the Indigenous partnership between NITV and IPG Mediabrands are contained in the media release below.
IDENTITY will be announcing other Australian first multicultural marketing initiatives in coming months.
NITV AND IPG MEDIABRANDS ANNOUNCE UNIQUE PARTNERSHIP
May 23, 2017: Australia’s National Indigenous Television network (NITV) and IPG Mediabrands have announced a unique partnership to raise awareness of the potential of Indigenous audiences within IPG Mediabrands’ client base. The partnership aims to increase investment from Mediabrands on NITV to help support more production of Indigenous content on the network.
NITV is a free-to-air channel led by and focused on Aboriginal and Torres Strait Islander people. The channel commissions or acquires content primarily from the Indigenous production sector. It was founded in 2007, then launched as part of SBS in 2012 and currently reaches more than two million unique viewers a month. It is available in 95% of Australian homes.
The agreement is a first in Australia. NITV will help Mediabrands businesses develop a greater understanding of Indigenous communities and help develop insights, strategies and connections for client teams. Mediabrands will help NITV unlock greater investment into Indigenous media and create opportunities for improved representation across the marketing industry.
NITV Executive, Mark Ella said, “Australia’s Indigenous audience are sometimes stereotyped by advertisers who overlook the rich diversity of our people. This partnership will help us to understand what clients are looking for and bring the potential of our audiences to Mediabrands’ clients in an authentic way. It is a true partnership that offers both sides unique benefits.”
Danny Bass, CEO of IPG Mediabrands Australia, said there was both a need and a responsibility for the Media Industry to be far more inclusive of Indigenous people and minorities. “Our industry is a major contributor to helping shape the culture of Australia and that culture has been shaped in great part by our Indigenous People. The partnership with NITV is a two-way lens for brands and Indigenous people to influence each other in the digital world. More broadly, Mediabrands is fully committed to providing roles for Indigenous people within our business.”
At IPG Mediabrands the partnership with NITV will be led by the group’s multicultural division, IDENTITYCommunications. Thang Ngo, Managing Director of IDENTITY Communications, said, “Diversity and representation are topical issues in the industry. This partnership moves beyond debate and criticism to solutions that aim to make a tangible difference.”
The partnership allows for joint internship programs and NITV support in development of an IPG Mediabrands Reconciliation Action Plan (RAP).
IDENTITY Communications are predicting the multicultural marketing industry in Australia will change dramatically in 2017. Here’s why.
We’re not talking about terminology and semantics which have changed over time such as NESB (non-English speaking background) and LOTE (languages other than English) being replaced by CALD (culturally and linguistically diverse), refugee with asylum seeker, ethnic marketing with multicultural marketing.
Beyond descriptors, we believe there are five key trends in multicultural marketing that will change the industry forever. And it will happen in 2017.
1. Census 2016 The multicultural industry relies on Census data to quantify the size of the opportunity. Size and English language proficiency are two data points referenced frequently by multicultural agencies. While Census 2016 isn’t in itself a trend – it’s the trend in the data that will make a big splash.
We predict when the Australian Bureau of Statistics (ABS) releases the full 2016 Census data on 27 June, the multicultural opportunity will be more compelling than ever before. We’re predicting it will show the Chinese speaking community in Australia will pass 1 million people for the first time and that Mandarin, followed by Cantonese, will be the two most spoken languages in Australia (other than English). Our modelling suggests Australia’s population will increase by 11% between the 2011 and 2016 Censuses, however, the China-born population will increase by 90% during the same period.
2. Data, Insights & Strategy While Census 2016 will help multicultural marketing agencies get in front of the client, the general lack of CALD data and insights to inform strategy will continue to be a major set-back. Roy Morgan, with relatively small migrant sample sizes, is of limited help. There are still no independent media consumption data sources for in-language print, radio and TV (most print publications are not audited) and consumer insight research is severely lacking for CALD audiences.
Similarly, it’s not enough to respond to a client brief with a media schedule. Those days are over. Clients expect data, insights and strategic thinking to inform the agency’s recommendations.
Multicultural marketing is more than translation and agencies that invest in data, insights and build up their strategic offering will gain a significant competitive advantage.
3. Collaboration & Consolidation
Multicultural agencies have tended to work independently of ‘mainstream’ media and creative agencies. That’s another agency in addition to media, creative, digital, PR, social and search agencies for a time-poor client to manage. There’s been a trend back to the full service agency model, and we believe it will impact the multicultural marketing sector. Multicultural agencies that understand how mainstream agencies work and can collaborate seamlessly, will reap the rewards. Similarly multicultural agencies that are part of a larger mainstream marketing communications group will benefit by being a part of that group’s comprehensive offering.
4. Shift from Traditional Media The shift from in-language traditional media to digital, social and mobile is on. It’s no longer enough to spend the bulk of a client’s budget on ethnic print or radio channels. And increasingly, it’s not enough to recommend a couple of Facebook and WeChat posts as add-on. Programmatic, data, retargeting, building ‘look alike’ audiences, community management, influencer marketing, search and SEO are expertise that will distinguish successful multicultural marketing agencies from the also-rans.
5. Multicultural is dated? Just as multicultural replaced ethnic, CALD replaced NESB, there’s an argument that multicultural is an out-dated concept. Supporters of the change argue that multicultural often refers to different ethnic backgrounds, but if we’re talking about embracing diversity what about sexual orientation, indigenous, age, ability, etc. In California, Latinos have outnumbered Whites since 2015 – what’s multicultural and what’s mainstream in this context? Rather than differentiating with multicultural, should we not look at cultural marketing that recognises similarities and differences? Some say polyculturalism should replace multiculturalism.
Whatever term we’ll end up using in the future, the undeniable truth is that cultural diversity is here to stay and clients are looking to their agencies for effective strategies to reach this valuable and growing market.
That’s our view. Do you agree? Are there any other trends in multicultural marketing that you’ve picked up? We’d love to hear your thoughts.
Sydney Water has appointed Identity Communications to its panel of creative, design and multicultural agencies after a competitive tender. The appointment is effective immediately.
Sydney Water is Australia’s largest water and wastewater provider, servicing almost five million people in Sydney, the Illawarra and Blue Mountains areas. Census statistics show that in Sydney one in three people speak a language other than English at home and Identity Communications’ key role will be supporting Sydney Water’s communications to its highly diverse customer base.
Identity Communications has been appointed to the multicultural agency roster, supporting the roll out of Sydney Water’s external communications program. A key focus will be to reinforce the high quality of Sydney’s water supplies delivered straight to people’s taps.
In appointing Identity Communications to its multicultural communications agency roster, Sydney Water was impressed with the agency’s digital communications and social media capabilities.
Part of the IPG Mediabrands group of businesses, Identity Communications will be working with other Mediabrands agencies to deliver a comprehensive communications program for Sydney Water. These agencies include data, technology and insights business Cadreon, socially-led marketing agency Society, as well as activations and brand experience agency Ensemble.
Says Thang Ngo, managing director, Identity Communications: “Multicultural audiences are highly digital, very mobile and have deep engagement with content that is relevant to them. This is an area where Identity works 24/7 and we are looking forward to our assignment with Sydney Water.”
Identity works with a range of government and commercial clients. In 2016 the agency’s work for Meat & Livestock Australia was recognised with two Australian Multicultural Marketing Awards for excellence in communications.
IDENTITY multicultural marketing agency starts 2017 in winning style
Only a few months after winning two AMMAs, IDENTITY Communications has been recognised with the Outstanding Branding Image Award 2017 by TVB Australia.
TVB says “the award is given an agency with new and innovative ideas which has lead to positive branding awareness amongst TVB Australia viewers”.
TVB is the largest Chinese and Vietnamese media platform in Australia, boasting over 160,000 daily viewers via household and commercial subscribers. Operating in Australia since 2000, it is a wholly owned subsidiary of Hong Kong’s Television Broadcast Limited, one of the largest producers of Asian dramas and content, which is widely distributed in Australia, China, Taiwan, Malaysia, Singapore and Vietnam.
“Strategic thinking and innovation are in our DNA and I’m really happy the IDENTITY team’s hard work has been recognised by the industry and our multicultural media partners” said Thang Ngo, IDENTITY managing director.
“I couldn’t have asked for a better anniversary present to mark my 12 months leading one of the top multicultural marketing agencies in Australia”.
IDENTITY Communications is a specialist multicultural marketing agency and is part of the global IPG Mediabrands network.
The winners of the 2016 Australian Multicultural Marketing Awards (AMMAs) were revealed at the Sydney Opera House last night, with the latest lamb campaign by Meat & Livestock Australia and independent agency The Monkeys receiving a double dose of recognition with two gongs.
The ‘Bringing EVERYONE together over lamb’ campaign, which also had contributions from UM, One Green Bean and Identity, won the Communications category as well as the People’s Choice Award.
SBS Radio and Access Community Services were the other big winners on the night, both receiving two awards.
SBS Radio took out the Communities category for its SBS Arabic24 station and the Youth category for its National Languages Competition, while Access Community Services won the Business Diversity award for its ‘#OurStories campaign’ and the Arts and Culture award for its Brisbane Multicultural Arts Centre.
Telstra denied Access Community Services a third award win with its ‘A place to belong’ indigenous recruitment campaign in the Big Business category, while Why Documentaries won the Small Business award for its film From Foe to Friends.
Western Sydney University’s popular ‘Unlimited’ campaign featuring Sudanese refugee Deng Adut claimed the Education category, while Cricket Australia won the Sport category.
The Public Sector award went to the NSW Multicultural Health Communication Service and the NSW Organ and Tissue Donation Service for their multi-platform campaign which aimed to raise awareness of organ tissue donation among the state’s different cultures.
NSW Minister for Multiculturalism, John Ajaka, said the outstanding quality of this year’s winners is a testament to all the creativity and imagination of marketing and advertising professionals who are breaking barriers and promoting diversity on screens and across society.
“The large spike in nominations this year is a testament to marketers increasingly exploring the Australian identity in new and innovative ways,” he said.
“I congratulate all the winners and finalists for their vision, passion and commitment to their field.”
IDENTITY is a specialist multicultural marketing agency that is part of IPG Mediabrands.